RULES EXIST
In April 2017, the Ministry had issued guidelines on charging of service charge by hotels/restaurants
The guidelines note that entry of a customer in a restaurant cannot be itself construed as a consent to pay service charge
Any restriction on entry of the consumer by way of forcing her/him to pay service charge as a condition for placing an order amounts to “restrictive trade practice” under the Consumer Protection Act
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2022-05-24T07:00:00.0000000Z
2022-05-24T07:00:00.0000000Z
https://news.dtnext.in/article/281565179376536
Daily Thanthi